Privacy Policy

1. Who we are

SolarVue Ltd is the controller of personal information collected through our website, quote requests, enquiries, quotations, bookings and installations.

Contact: SolarVue@outlook.com · 07873 512511
Registered office: 76 Anton Way, Aylesbury, England, HP21 9LX

2. Information we collect

• Name, address or postcode, telephone number and email address.
• Property and glazing details, window measurements, access information and installation requirements.
• Photographs or other information you choose to send us for quotation or installation assessment.
• Quotation, booking, contract, invoice, payment, customer-service, complaint and warranty records.
• Basic website technical information and privacy preferences where used by the site or hosting/security services.

3. Why we use your information and our lawful bases

4. Who we share information with

Where necessary, information may be shared with service providers that support our business, such as website hosting, email, IT, accounting, payment services and professional advisers, and with authorities where disclosure is required by law. We do not sell customer personal data.

5. International transfers

Some service providers may process information outside the UK. Where this happens, we will use providers and safeguards intended to meet applicable UK data-protection requirements.

6. How long we keep information

Quote enquiries that do not proceed are normally kept for up to 24 months so we can respond to follow-up questions and maintain an appropriate business record. Contract, invoice and accounting records are generally kept for at least the period required for company and tax records, commonly 6 years from the end of the relevant company financial year, and longer where required for an enquiry, dispute, warranty matter or other legal reason.

7. Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal data, restrict or object to processing, and receive certain information in a portable form. Where processing is based on consent, you can withdraw that consent.

8. Complaints

Contact us first at SolarVue@outlook.com if you have a privacy concern. You also have the right to complain to the Information Commissioner’s Office (ICO). See ico.org.uk/make-a-complaint.

9. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.